The search giant Google is shutting down one of the services they offer, Google Helpouts. They have updated their webpage saying the service will be shutting down on April 20, 2015.
Earlier this week, the Google Helpout app, that uses Google Hangouts video chat to connect consumers with experts online, has disappeared from both Google Play and iTunes store. After April 20, Google Helpouts will still let you download your video history through the Google Takeout service and the download option will be available until November 1, 2015.
Google said in a Google+ post,
“Since launching in 2013, Helpouts has been a home for people to connect with experts on topics they want to learn about or seek advice and solutions to everyday problems. The Helpouts community includes some engaged and loyal contributors, but unfortunately, it hasn’t grown at the pace we had expected. Sadly, we’ve made the tough decision to shut down the product.”
The idea with Helpouts has been to leverage Google’s identity tools, payment technologies and online video service in order to provide web users with both free and paid advice and support sessions covering a range of topics. The service was launched in November 2013 and it had roughly 1000 partners to advice on topics like fashion, fitness, computers and other topics via one-on-one live video chats.